thajee Terms and Conditions

1.1 Applicability of Terms

thajee (hereinafter referred to as the "Platform" or "we") has established these terms and conditions, which apply equally to all users of the platform (hereinafter referred to as "you" or "member"). By using our services through the thajee website, application, or any other medium, you automatically agree to these terms.

1.2 Scope of Services

thajee provides online casino gaming, sports betting, and related entertainment services for users in Bangladesh. All games, promotions, and services available on our platform are covered by these terms and conditions.

1.3 Language and Interpretation

The original language of these terms is Bengali. In the event of any dispute or question of interpretation, the Bengali version shall be considered authoritative. If there is a disagreement over the interpretation of any clause, the interpretation of the thajee authority shall be considered final.

2.1 Registration Requirements

To open an account on thajee, you must meet the following conditions:

• You must be at least 21 years of age.
• Online gaming must not be legally prohibited in the region where you are located.
• All information provided at the time of registration must be accurate, complete, and current.
• A person may open only one account.
• You must open the account in your own name and for your own use.

2.2 Identity Verification (KYC)

thajee reserves the right to verify a member's identity, age, and source of funds at any time. The following documents may be requested for verification:

• National ID card (NID) or passport copy
• Recent utility bill or bank statement
• Documents related to the payment method

Withdrawal requests may be placed on hold until verification is complete.

3.1 Minimum Age Requirement

thajee strictly follows a 21+ policy. No person under the age of 21 may use this platform. Providing a false age at the time of registration will be considered a serious violation, and the relevant account will be closed immediately.

3.2 Protection of Minors

We firmly believe that protecting minors from gambling is everyone's responsibility. If there is anyone under the age of 18 in your household, please activate parental controls on your device and keep your login details confidential.

4.1 Deposit Rules

The following payment methods are accepted for depositing funds on thajee: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳200. There is no upper limit on deposits, however additional verification may be required for large amounts.

• Minimum deposit: ৳200 (for each method)
• Deposited funds are generally credited to the account instantly
• Providing the correct account number and reference at the time of deposit is mandatory
• Payments made in a third party's name are not accepted

4.2 Withdrawal Rules

The following terms apply to withdrawals:

• Minimum withdrawal: ৳800
• Withdrawals can only be made via the same method used for the deposit
• Withdrawals are generally completed within 10 to 45 minutes
• Withdrawals may be delayed if identity verification has not been completed
• Withdrawals may be restricted while active bonus wagering is in progress

4.3 Anti-Money Laundering

thajee complies with international Anti-Money Laundering (AML) policies. If a transaction is suspicious or the source of funds is unclear, we reserve the right to investigate and place the relevant account on hold. Documents proving the source of funds may be requested for large transactions.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• Deposit ৳1,000 → Bonus ৳1,200 → Total balance ৳2,200
• Deposit ৳26,000 → Bonus ৳15,000 (up to the limit) → Total balance ৳41,000

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x (twenty times). This means you must place bets equal to 20 times the bonus amount before the bonus funds become withdrawable. Bonus funds cannot be withdrawn before the wagering requirement is met.

5.3 General Bonus Terms

• Each member may not claim each promotion more than once.
• A bonus may only apply to specific games or categories — please read the specific terms of each offer.
• There may be minimum and maximum bet limits for wagers placed with bonus funds.
• thajee reserves the right to cancel a bonus if bonus abuse is suspected.
• Bonus offers may be changed or discontinued without prior notice.

5.4 VIP Cashback Program

thajee's five-tier VIP program provides weekly cashback. The tiers and cashback rates are as follows:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback
• Diamond: up to 1.0% weekly cashback

Advancement to a higher tier depends on your activity and engagement on the platform.

6.1 List of Strictly Prohibited Activities

Any of the following activities are strictly prohibited and may result in account closure:

• Creating multiple accounts or using another person's account
• Registering with a false identity or false information
• Attempting to hack the platform's software or gaming system
• Using bots, automated software, or any other technical aids
• Any form of manipulation to alter game results
• Using the platform for money laundering or other financial crimes
• Harassing, intimidating, or defrauding other members
• Knowingly using a balance or bonus that was credited by mistake

7.1 Suspension by thajee

thajee may temporarily suspend or permanently close an account for the following reasons:

• Violation of terms and conditions
• Failure to complete identity verification
• Suspicious transactions or fraudulent behavior
• Order from a court or regulatory authority
• Security threat to the account

7.2 Closure by Member

Any member may request to close their account at any time. Before closing the account, please withdraw any remaining balance subject to the minimum withdrawal limit. A voluntary account closure request can be made via 24/7 live chat.

7.3 Self-Exclusion

As part of responsible gaming, you may apply for Self-Exclusion. The account can be deactivated for a specified period or permanently. To learn more about this, please visit our Responsible Gaming page.

8.1 Service Availability

thajee makes reasonable efforts to keep the platform running at all times. However, the service may be temporarily disrupted due to technical maintenance, server issues, or other reasons. thajee does not bear any financial liability for such disruptions.

8.2 Technical Errors

If a technical error in the game software causes incorrect amounts to be displayed or abnormal results to occur, thajee reserves the right to void those erroneous payouts and recalculate the correct amount. Claims for winnings resulting from software errors are not valid.

8.3 Third-Party Services

thajee uses services from various third-party game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) and payment providers. thajee is not directly responsible for the quality, availability, or issues of these third-party services, but we always strive to ensure the highest standard of service.

9.1 Data Collection and Use

thajee keeps members' personal information strictly confidential. Your information is used only for the following purposes:

• Account management and identity verification
• Transaction processing and fraud prevention
• Providing relevant promotional information (subject to your consent)
• Fulfilling legal and regulatory obligations

For more details, please visit our Privacy Policy page.

9.2 Data Security

Your personal and financial information is protected by SSL encryption technology. We follow industry-standard security practices and do not sell your information to third parties.

10.1 Responsible Gaming Policy

thajee is committed to responsible gaming. We want our members to enjoy gaming as a source of entertainment, not as an addiction. Our platform offers various responsible gaming tools, such as:

• Setting deposit limits
• Setting betting limits
• Temporary or permanent self-exclusion
• Option to take a break

11.1 How to Submit a Complaint

If you have a dispute or complaint, please contact our customer support team first. Our 24/7 live chat support provides assistance in Bengali. An initial response will be given within 72 hours of submitting a complaint.

11.2 Arbitration

If the matter cannot be resolved through customer support, it may be referred to a formal arbitration process. The arbitration decision is binding on both parties. Access to the thajee platform will continue as normal during the dispute resolution period.

11.3 Game Result Disputes

In the event of a dispute over a game result, the game provider's server logs will be considered the final evidence. Complaints must be submitted within 30 days of the game being completed; no claims will be accepted after that.

12.1 Right to Make Changes

thajee reserves the right to partially or fully modify these terms and conditions at any time. Members will be notified of significant changes via email or a notice on the platform.

12.2 Acceptance of Changes

Continued use of the platform after any changes means you have accepted the new terms and conditions. If you do not agree with any change, please stop using the platform and request account closure.

12.3 Contact

For any questions regarding these terms and conditions, contact us via 24/7 live chat or email: [email protected]